FAQS

Below are answers to the most frequently asked questions about our products, orders, shipping, returns, and more. If you don’t find what you’re looking for, please contact us at support@qanailart.us.

Order & Payment

  1. How long does it take to process my order?

All orders are processed within 1–3 business days after we confirm your payment. Orders are not processed on weekends or public holidays.

  1. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure online payment methods available at checkout. All payment processing is handled by trusted third-party providers to ensure security.

  1. Can I cancel or modify my order after placing it?

Orders can only be canceled or modified if they have not yet been processed. Please contact us at support@qanailart.us immediately after placing your order if you need to make changes.

Shipping

  1. Do you offer free shipping?

Yes! We provide free standard shipping on all orders, with no minimum purchase required.

  1. How long will my order take to arrive?

After your order is processed (1–3 business days), the estimated delivery time is 7–15 business days. Actual delivery time may vary slightly due to your location, customs, or carrier delays.

  1. Will I receive a tracking number?

Yes. Once your order is shipped, we will send a shipping confirmation email to the address you provided, which includes a tracking number for your package.

  1. Do you ship internationally?

We ship to most international destinations. If your location is not available at checkout, please contact us at support@qanailart.us for assistance.

Returns & Refunds

  1. What is your return policy?

We accept returns within 30 calendar days from the date you receive your order. Items must be unused, unopened, and in resalable condition. Used or opened nail polish and tools cannot be returned for hygiene reasons.

  1. How do I start a return?

To initiate a return, please contact our customer service at support@qanailart.us with your order number, reason for return, and photos of the items. We will provide you with return instructions once your request is approved.

  1. How long does it take to process a refund?

After we receive and inspect your returned items, we will process your return within 7 business days. Refunds will be issued to your original payment method, and processing times may vary depending on your payment provider.

  1. Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or incorrect due to our error.

Products

  1. What products do you sell?

We specialize in nail art products, including nail tips and nail polish. All our products are designed for personal use and meet standard quality requirements.

  1. Are your products safe to use?

Yes, our nail products are made with safe, high-quality materials. We adhere to industry standards to ensure our products are safe for personal use.

Liability & Support

  1. What is your liability for product or order issues?

Our total liability for any claim related to your use of the Site or products shall not exceed the total amount you paid for the relevant order.

  1. How can I contact customer support?

You can reach our customer support team via email at support@qanailart.us. We will respond to your inquiry as soon as possible.